State Farm® Insurance Agent Rebecca McDaniel Sandoval

"I had the unfortunate experience of working with Deborah today within this office. In addition to be unfriendly and having a negative customer service attitude - she is also incredibly bad at her job. Completely unhelpful. She can't answer simple customer questions and solve simple billing questions. She actually sent me an email today stating she can see that I paid my bill last month on my profile with State Farm, but that Rebecca's office didn't receive it - as If I should go track down the payment between State Farm corporate and this office. Working with Deborah is AN ABSOLUTE NIGHTMARE!!"

"We recently used State Farm Insurance (Rebecca Sandoval) for our home in Asheville. Stacy did a great job navigating our needs for a short term policy. We were very happy with our experience and would highly recommend this agency."

"El servicio de cada uno de los agentes es muy bueno, todos están al servicio de uno y con disposición a ayudar. Hablar con Brian el agente que hablan en español fue de gran ayuda. Gracias"

"Brian Ortega was extremely helpful and knowledgeable! Handled my transaction perfectly and professionally! Being a customer of State Farm for nearly 40 years it’s always wonderful to work with people of his caliber!"

"Personal, Small-town service. Always available."

"If there is a rating of Zero , I would definitely give it to State Farm, unfortunately the lower rating you have is 1. My experience today was a bad experience. Although I called the office and made an appointment but I was surprised to find that my name was not listed when I arrived in the office . It took them while to answer my simple questions about changes in my policy . After the review, Ms. Rebecca Sandoval kindly responded and asked me to contact her and meet her and I did .because the issue is important , I asked my wife who is in our insurance policy to go with my son to her office to discuss our policy to know the reason for the 150% increase in our policy despite that fact that we do not have points in our driving record , and we insisted to meet her personally . I was traveling out of Asheville , my wife and my son Marwan went to the office to meet Ms Sandoval , but she couldn't meet her last Wed 11/15 ,2023 they met another associate to discuss the huge increase in the insurance and the possibilities of adding my young son as a fourth driver ,and to add a second car to our insurance . Unfortunately , the associate provided wrong information and confused us more than helping us . At this we are thinking seriously of all alternatives if the office does not take our issues seriously . I have to mention that we have combined home & car insurance with the office. We decided not to renew our car's insurance with the office . Now after Hurricane Helen on 9/27/2024 and the damage that we have at our house , we faced several difficulties with the State Farm in resolving our claim for the damage of our property . The office failed now to give us even the original copy of our home insurance , and the estimates of our damage did not include major issues like the mold and water damage in the first floor. . The process of clearing the insurance check is also very complicated.. We have been treated badly by the Claims Department of State Farm , the employees who were assigned to our claim were inefficient , hostile, and disrespectful to us . They blocked us from even getting ALE , not only that but they refused to produce to us a denial letter to submit to FEMA in timely manner Just like we moved away from the State Farm in our car's insurance, we decided now not to renew our home insurance policy with State Farm."

"My wife and I have been very pleased with how Rebecca Sandoval's State Farm Agency has handled our claim for the damage caused by Hurricane Helene. The personnel at the office were very compassionate understanding and kind at the main office. They immediately sent adjustors to our home who were thorough and accurate in their assessment of the damages. They expressed concern for the integrity of the house by sending a structural engineer to assess the damage and provide us with a complete report. The compensation was fair and followed their policies. We will continue working with this respected agency. Gvozden and Kathy Kopani"

"My experience with Wendy, the service manager, was absolutely outstanding. She was gracious and kind and very knowledgable. A true insurance professional. I would definitely recommend her to everyone."

"Wendy Gurley was extremelly helpful reviewing my policies. She made great suggestions, was kind and patient, and very knowlegable about all aspects of my policies. I felt well taken care of as she guided me through the decision making process. I highly recommend Wendy Gurley and the entire staff."

"Having a rather complicated insurance issue is anticipated to be difficult to resolve. But with the very capable and caring effort of Wendy Gurley at the Rebecca Sandoval agency it was a snap! Wendy was so patient and willing to walk us through the process; and Rebecca was equally available to offer her help and expertise. Thanks again Wendy and Rebecca—we highly recommend their agency for all insurance needs!"

"I am thrilled about personally and professionally to use this team and especially the talents of Stacy Shelly. Stacy and the whole State Farm team went above and beyond to help us during hurricane Helene, We are so grateful. She is always there for us and my clients. Furthermore, the firm supports local nonprofits that I am quite passionate about."

"Started insurance then the next month crazy bill over 60 dollars more not to mention they aren’t ever open when u need"

"Sebastien is a kind, knowledgeable young man who is very helpful."

"Super good experience. Stacy was very efficient, clear, focused and through and we had a relaxed, enjoyable rapport..."

"Brian is a wonderful agent in the office of Rebecca Sandoval. He patiently answered all of my questions as he helped us to obtain the most appropriate homeowner's policy. He is always available for follow up questions as well."

"I worked with Rebecca’s team member, Stacy Shelley, for about a year on a complicated policy proposal. She lost her own house during that year because of Helene, but she was always helpful and prompt and pleasant answering questions and helping me grapple with understanding insurance. I highly recommend her!"

"Gracie excels with efficiency and kindness. Today was no different. She handled my issue with “grace” and provided insight for the future."

"I have been with Rebecca Sandoval and team for quite a few years now. When I call them it feels like I’m calling an old friend. This has particularly been my experience with Deborah Shroyer, when I call, I always ask for her and if she is not available immediately, she calls me back. She calls to check up on me, to remind me when a bill is due, and was a source of information and support during Hurricane Helene here in Western North Carolina. I will miss Debora’s friendly and caring demeanor, her knowledge, professionalism and her commitment to supporting me with my insurance needs to the best of her ability."

"Was reassured that all was going along as should be by Mr. Ortega. Thankful for the communication."

"Tammy was very professional and answered all my questions. Very personable and kind too! State Farm is the best. Every time I had a question State Farm was quick to get me answers no matter when I called."

"We are so grateful for the amazing and quick help when your team helped us! On Thursday, we were driving on the freeway to go on a trip, with several hours to go, and suddenly there was an explosion, and our sunroof glass blew up! Soon after that, it started raining and water started dripping into our car! We didn’t know when and if the fabric roof would collapse and the pouring rain would get in. We called Rebecca Sandoval’s office and described the dangerous situation that we were in and they immediately contacted a sunroof repair place at our destination, got permission for us to come in and bring the car, overnighted sunroof glass so that we could have the job done the next day Friday, which was the only workday left before our departure home early Monday morning! We were able to get the job repaired on Friday and drive home safely on Monday morning. All of the work was done in a kind, efficient, outstanding way. Everyone really came through during this very difficult situation and we are so grateful to all of you.! Thank you so very much! Susan and Bob Ratner"

"WOW! Tammy was so kind and helpful! Even though I didn't have insurance at this location or with this agent- the staff here (Tammy) went above and beyond trying to help me locate the agent that did have my policy. I really appreciated the customer service here. Thank you for everything"

"I'm really disappointed with State Farm. I pay them over $3200/year for coverage on two houses and multiple vehicles. With the storm that has happened, they've been incredibly unresponsive and dismissive. It took over two weeks to get a claims adjuster out to my property--including a missed appointment because he went to the wrong address. I was told they will not cover my claim. I need a denial letter to pursue options with FEMA but in almost a week I've yet to receive one. How long does it take for somebody to go into a computer system and click a "deny claim" button? I sent in a message via their site yesterday and nobody has responded. When I called the Sandoval office about the claim a week or so ago they basically told me I had to deal with this myself, and suggested I drive to a location in town where their adjusters are. Mind you, this was 4 weeks after the storm. I expect better service than "deal with this yourself". They've never been great to work with. They misled me about my coverage when I got it and told me that I had good coverage on my houses when, in reality, I had no flood coverage. They never mentioned that floods were not covered. If my rental house had been destroyed in the storm like the one just down the road I would have lost hundreds of thousands of dollars and been financially ruined. Unacceptable. Once things calm down I'll be pursuing other insurance options."

"This office has always been a demonstration of professionalism and care. They started as my business insurance and were so great in every transaction and so helpful when I actually had a claim they earned the rest of my business. State Farm now handles my businesses, my home, and my auto policies. This is the best insurance office I've dealt with, highly recommend."

"These guys are great to work with!"