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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Denny Riley

March 18, 2025

5  out of  5
rating by Denny Riley
"Having a rather complicated insurance issue is anticipated to be difficult to resolve. But with the very capable and caring effort of Wendy Gurley at the Rebecca Sandoval agency it was a snap! Wendy was so patient and willing to walk us through the process; and Rebecca was equally available to offer her help and expertise. Thanks again Wendy and Rebecca—we highly recommend their agency for all insurance needs!"
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Natalie Shaw

January 29, 2025

5  out of  5
rating by Natalie Shaw
"I am thrilled about personally and professionally to use this team and especially the talents of Stacy Shelly. Stacy and the whole State Farm team went above and beyond to help us during hurricane Helene, We are so grateful. She is always there for us and my clients. Furthermore, the firm supports local nonprofits that I am quite passionate about."
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Brandon Young

January 18, 2025

1  out of  5
rating by Brandon Young
"Started insurance then the next month crazy bill over 60 dollars more not to mention they aren’t ever open when u need"
We responded:
"Thanks for reaching out. We are here from 9am-5pm five days a week and State Farm is available after hours on their call line. Please let us hear from you!"
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Malinda Shepherd

January 14, 2025

5  out of  5
rating by Malinda Shepherd
"Sebastien is a kind, knowledgeable young man who is very helpful."
We responded:
"Malinda, thank you so much for your remarks. We love Sebastien too!!"
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Tony Godwin

January 14, 2025

5  out of  5
rating by Tony Godwin
"Super good experience. Stacy was very efficient, clear, focused and through and we had a relaxed, enjoyable rapport..."
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Dawn Roe

January 13, 2025

5  out of  5
rating by Dawn Roe
"Brian is a wonderful agent in the office of Rebecca Sandoval. He patiently answered all of my questions as he helped us to obtain the most appropriate homeowner's policy. He is always available for follow up questions as well."
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Virginia Dalton

January 13, 2025

5  out of  5
rating by Virginia Dalton
"I worked with Rebecca’s team member, Stacy Shelley, for about a year on a complicated policy proposal. She lost her own house during that year because of Helene, but she was always helpful and prompt and pleasant answering questions and helping me grapple with understanding insurance. I highly recommend her!"
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Aaron Thomas

January 9, 2025

5  out of  5
rating by Aaron Thomas
"Gracie excels with efficiency and kindness. Today was no different. She handled my issue with “grace” and provided insight for the future."
We responded:
"Aaron—Thank you for taking the time to write us a wonderful review! Gracie is amazing and we are so lucky to have her on our team! —Rebecca and Team "
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Abu Marwan

January 9, 2025

1  out of  5
rating by Abu Marwan
"My experience today was a bad experience. Although I called the office and made an appointment but I was surprised to find that my name was not listed when I arrived in the office . It took them while to answer my simple questions about changes in my policy . After the review, Ms. Rebecca Sandoval kindly responded and asked me to contact her and meet her and I did .because the issue is important , I asked my wife who is in our insurance policy to go with my son to her office to discuss our policy to know the reason for the 150% increase in our policy despite that fact that we do not have points in our driving record , and we insisted to meet her personally . I was traveling out of Asheville , my wife and my son Marwan went to the office to meet Ms Sandoval , but she couldn't meet her last Wed 11/15 , they met another associate to discuss the huge increase in the insurance and the possibilities of adding my young son as a fourth driver ,and to add a second car to our insurance . Unfortunately , the associate provided wrong information and confused us more than helping us . At this we are thinking seriously of all alternatives if the office does not take our issues seriously . I have to mention that we have combined home & car insurance with the office. We decided not to renew our car's insurance with the office . Now after Hurricane Helen and the damage that we have at our house , we faced several difficulties with the State Farm in resolving our claim for the damage of our property . The office failed now to give us even the original copy of our home insurance , and the estimates of our damage did not include major issues . The process of cleaning the insurance check is also very complicated."
We responded:
"Abu- Thank you for your review. I'm very sorry to hear you had a frustrating experience today, but I really appreciate you providing us with feedback so that we can continue to improve for our customers. We would like the opportunity to investigate your feedback further. Please could you give our office a call at (828)-252-8222 and ask to speak with Rebecca? I would be happy to answer any of your questions regarding your policy. —Rebecca "
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Elisa Alvarado

January 9, 2025

5  out of  5
rating by Elisa Alvarado
"I have been with Rebecca Sandoval and team for quite a few years now. When I call them it feels like I’m calling an old friend. This has particularly been my experience with Deborah Shroyer, when I call, I always ask for her and if she is not available immediately, she calls me back. She calls to check up on me, to remind me when a bill is due, and was a source of information and support during Hurricane Helene here in Western North Carolina. I will miss Debora’s friendly and caring demeanor, her knowledge, professionalism and her commitment to supporting me with my insurance needs to the best of her ability."
We responded:
"Elisa—Thank you for taking the time to write us such a wonderful and kind review of our office and our team member Deborah! We are so grateful to have her on our team! —Rebecca and Team"
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Lana Burns

January 8, 2025

4  out of  5
rating by Lana Burns
"Was reassured that all was going along as should be by Mr. Ortega. Thankful for the communication."
We responded:
"Lana—Thank you for your review! We are happy to hear you had a wonderful experience with our staff! —Rebecca and Team"
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Patricia Hardbower

January 8, 2025

5  out of  5
rating by Patricia Hardbower
"Tammy was very professional and answered all my questions. Very personable and kind too! State Farm is the best. Every time I had a question State Farm was quick to get me answers no matter when I called."
We responded:
"Patricia—Thank you so much for your wonderful review, we hope to continue our great service to our customers! Tammy is fantastic! —Rebecca and Team "
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Susan Ratner

December 9, 2024

5  out of  5
rating by Susan Ratner
"We are so grateful for the amazing and quick help when your team helped us! On Thursday, we were driving on the freeway to go on a trip, with several hours to go, and suddenly there was an explosion, and our sunroof glass blew up! Soon after that, it started raining and water started dripping into our car! We didn’t know when and if the fabric roof would collapse and the pouring rain would get in. We called Rebecca Sandoval’s office and described the dangerous situation that we were in and they immediately contacted a sunroof repair place at our destination, got permission for us to come in and bring the car, overnighted sunroof glass so that we could have the job done the next day Friday, which was the only workday left before our departure home early Monday morning! We were able to get the job repaired on Friday and drive home safely on Monday morning. All of the work was done in a kind, efficient, outstanding way. Everyone really came through during this very difficult situation and we are so grateful to all of you.! Thank you so very much! Susan and Bob Ratner"
We responded:
"Susan--I am SO glad you were okay! Thank you for your positive remarks and thank you for your business for all of these years. Rebecca and Team"
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Tara Kirkland

December 6, 2024

5  out of  5
rating by Tara Kirkland
"WOW! Tammy was so kind and helpful! Even though I didn't have insurance at this location or with this agent- the staff here (Tammy) went above and beyond trying to help me locate the agent that did have my policy. I really appreciated the customer service here. Thank you for everything"
We responded:
"Tara--We appreciate your kindness! Thank you for "paying it forward"! --Rebecca and Team"
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Joe King

November 6, 2024

1  out of  5
rating by Joe King
"I'm really disappointed with State Farm. I pay them over $3200/year for coverage on two houses and multiple vehicles. With the storm that has happened, they've been incredibly unresponsive and dismissive. It took over two weeks to get a claims adjuster out to my property--including a missed appointment because he went to the wrong address. I was told they will not cover my claim. I need a denial letter to pursue options with FEMA but in almost a week I've yet to receive one. How long does it take for somebody to go into a computer system and click a "deny claim" button? I sent in a message via their site yesterday and nobody has responded. When I called the Sandoval office about the claim a week or so ago they basically told me I had to deal with this myself, and suggested I drive to a location in town where their adjusters are. Mind you, this was 4 weeks after the storm. I expect better service than "deal with this yourself". They've never been great to work with. They misled me about my coverage when I got it and told me that I had good coverage on my houses when, in reality, I had no flood coverage. They never mentioned that floods were not covered. If my rental house had been destroyed in the storm like the one just down the road I would have lost hundreds of thousands of dollars and been financially ruined. Unacceptable. Once things calm down I'll be pursuing other insurance options."
We responded:
"Hi! I am happy to help you but need your true name to do so. All home and rental property declarations pages for every NC licensed insurance company state in bold type that flood, landslide and mudslide are not covered. I am sorry that your claim was denied and we are glad to pursue your denial letter if you contact us. My team has been active and in place using a generator and Starlink since the Monday following the storm with extended business hours despite great continuing personal losses. If you would like to choose another agency, please let me know. Otherwise, please contact us so that we can help. "
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Frywalkers Desserts

October 12, 2024

5  out of  5
rating by Frywalkers Desserts
"This office has always been a demonstration of professionalism and care. They started as my business insurance and were so great in every transaction and so helpful when I actually had a claim they earned the rest of my business. State Farm now handles my businesses, my home, and my auto policies. This is the best insurance office I've dealt with, highly recommend."
We responded:
"Frywalkers Desserts —Thank you so much for your fantastic review, it has been an absolute pleasure to have you in our State Farm family! —Rebecca and Team "
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K I

September 25, 2024

5  out of  5
rating by K I
"These guys are great to work with!"
We responded:
"K I - Thank you so much for your wonderful review! —Rebecca and Team "
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Pat Grady

August 6, 2024

5  out of  5
rating by Pat Grady
"Kyle Perry is an excellent agent. He is professional, helpful, a great speaking voice and communicates with the client with no wait time."
We responded:
"Pat--Thank you for taking the time to write us a wonderful review! Kyle is wonderful and we are glad to hear you had a great experience with him. --Rebecca and Team"
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Linda Kelly

July 30, 2024

5  out of  5
rating by Linda Kelly
"I worked with Kyle Perry from this agency. I was moving between states and had to change both my homeowner insurance and auto. Kyle not only managed my insurance changes, he also provided me with great practical advice on everything I would need to move through the understaffed Department of Motor Vehicles. I can't recommend him enough."
We responded:
"Linda --Thank you for your fabulous review. We are so glad to hear about your positive experience with our agency and Kyle! --Rebecca and Team"
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Dylan Dicus

July 21, 2024

5  out of  5
rating by Dylan Dicus
"We had become complacent with our insurance being on auto draft, it was out of sight and out of mind. Luckily we stumbled into Kyle Perry and he was able to save us money and give us a LOCAL agent we can count on for our home and auto. I highly recommend!!!!"
We responded:
"Dylan—Thank you very much for your kind review. I am so glad to hear you had a wonderful experience with our team. Kyle is fantastic! —Rebecca and Team"
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Joshua Cormier

July 18, 2024

5  out of  5
rating by Joshua Cormier
"Working with Kyle was an wonderful experience, he was able to swap over my policy and car over to N.C. from Colorado in just a few minutes. Easy and painless process!"
We responded:
"Joshua—Thank you for your wonderful review! We are happy to help! —Rebecca and Team "
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Nick Mimken

July 18, 2024

5  out of  5
rating by Nick Mimken
"I had a problem connecting my FOB to my State farm app to up date requested communication..Kyle Perry with Rebecca Sandoval office was fantastic, he quickly offered to help, solved the problem and helped understand how to work it..standing outside in 100 degree heat patiently with this handicaped old guy with the technology..I have a long term relationship with Rebecca's agency always quickly getting the problem i had resolved.. Nick Mimken."
We responded:
"Nick —Thank you so much for your wonderful review. Kyle is a fantastic team member and we are so grateful to have him on our team. Our customers are like family, I am so glad to hear he was able to help you with a quick resolution! —Rebecca and Team"
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Javier Bolea

July 8, 2024

5  out of  5
rating by Javier Bolea
"What to say about Brian Ortega at Rebecca Sandoval's State Farm in Asheville. I was in a very unusual and stressful external situation in a move to a different country, and Brian went above and beyond to ensure I had everything that I needed to resolve the issue. Not only did he go out of his way to deliver on some very specific needs, he followed up numerous times to make sure I was ok, and to confirm I didn't need any further assistance. It was very clear in working with Brian that he cares deeply for his customers and their well-being. Thank you Brian and thank you Rebecca Sandoval's State Farm for having my back. I will be forever thankful."
We responded:
"Javier—Thank you so much for your wonderful and heartfelt review! We are so thankful for customers like you. I am so happy to hear that Brian was able to help you find a solution! —Rebecca and Team "
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Ney Sheridan

July 1, 2024

1  out of  5
rating by Ney Sheridan
"Completely unhelpful. State Farm did a second inspection, and would not show me the original inspection. All of this took 3 months. The local office did not care, just argued that it was not on them. Well who sold the policy? Who do I pay? Forget getting a valid claim paid, just be happy if they don't waste your time and obfuscate. Follow up - Of course once you leave a bad review, they reach out and feign concern and a willingness to help. Don't fall for this place. Nicities and fake smiles won't help you fix your property while Rebecca Sandoval and State Farm laugh all the way to the bank."
We responded:
"Ney--Thank you for coming in yesterday. I encourage you to call or come by today to speak with me to review your options. Rebecca Sandoval"
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Andrew Herbert

June 30, 2024

5  out of  5
rating by Andrew Herbert
"I have been a client of the The Sandoval Agency for several years. The customer service, engagement, knowledge and professionalism from the entire Sandoval team is truly wonderful!! This is first class operation when it comes to the insurance industry!!"
We responded:
"Andrew—Thank you so much for your wonderful review! We are so thankful to have wonderful clients like you to work with! —Rebecca and Team"