State Farm® Insurance Agent Rebecca McDaniel Sandoval

"Gracie excels with efficiency and kindness. Today was no different. She handled my issue with “grace” and provided insight for the future."

"My experience today was a bad experience. Although I called the office and made an appointment but I was surprised to find that my name was not listed when I arrived in the office . It took them while to answer my simple questions about changes in my policy . After the review, Ms. Rebecca Sandoval kindly responded and asked me to contact her and meet her and I did .because the issue is important , I asked my wife who is in our insurance policy to go with my son to her office to discuss our policy to know the reason for the 150% increase in our policy despite that fact that we do not have points in our driving record , and we insisted to meet her personally . I was traveling out of Asheville , my wife and my son Marwan went to the office to meet Ms Sandoval , but she couldn't meet her last Wed 11/15 , they met another associate to discuss the huge increase in the insurance and the possibilities of adding my young son as a fourth driver ,and to add a second car to our insurance . Unfortunately , the associate provided wrong information and confused us more than helping us . At this we are thinking seriously of all alternatives if the office does not take our issues seriously . I have to mention that we have combined home & car insurance with the office. We decided not to renew our car's insurance with the office . Now after Hurricane Helen and the damage that we have at our house , we faced several difficulties with the State Farm in resolving our claim for the damage of our property . The office failed now to give us even the original copy of our home insurance , and the estimates of our damage did not include major issues . The process of cleaning the insurance check is also very complicated."

"I have been with Rebecca Sandoval and team for quite a few years now. When I call them it feels like I’m calling an old friend. This has particularly been my experience with Deborah Shroyer, when I call, I always ask for her and if she is not available immediately, she calls me back. She calls to check up on me, to remind me when a bill is due, and was a source of information and support during Hurricane Helene here in Western North Carolina. I will miss Debora’s friendly and caring demeanor, her knowledge, professionalism and her commitment to supporting me with my insurance needs to the best of her ability."

"Was reassured that all was going along as should be by Mr. Ortega. Thankful for the communication."

"Tammy was very professional and answered all my questions. Very personable and kind too! State Farm is the best. Every time I had a question State Farm was quick to get me answers no matter when I called."

"We are so grateful for the amazing and quick help when your team helped us! On Thursday, we were driving on the freeway to go on a trip, with several hours to go, and suddenly there was an explosion, and our sunroof glass blew up! Soon after that, it started raining and water started dripping into our car! We didn’t know when and if the fabric roof would collapse and the pouring rain would get in. We called Rebecca Sandoval’s office and described the dangerous situation that we were in and they immediately contacted a sunroof repair place at our destination, got permission for us to come in and bring the car, overnighted sunroof glass so that we could have the job done the next day Friday, which was the only workday left before our departure home early Monday morning! We were able to get the job repaired on Friday and drive home safely on Monday morning. All of the work was done in a kind, efficient, outstanding way. Everyone really came through during this very difficult situation and we are so grateful to all of you.! Thank you so very much! Susan and Bob Ratner"

"WOW! Tammy was so kind and helpful! Even though I didn't have insurance at this location or with this agent- the staff here (Tammy) went above and beyond trying to help me locate the agent that did have my policy. I really appreciated the customer service here. Thank you for everything"

"I'm really disappointed with State Farm. I pay them over $3200/year for coverage on two houses and multiple vehicles. With the storm that has happened, they've been incredibly unresponsive and dismissive. It took over two weeks to get a claims adjuster out to my property--including a missed appointment because he went to the wrong address. I was told they will not cover my claim. I need a denial letter to pursue options with FEMA but in almost a week I've yet to receive one. How long does it take for somebody to go into a computer system and click a "deny claim" button? I sent in a message via their site yesterday and nobody has responded. When I called the Sandoval office about the claim a week or so ago they basically told me I had to deal with this myself, and suggested I drive to a location in town where their adjusters are. Mind you, this was 4 weeks after the storm. I expect better service than "deal with this yourself". They've never been great to work with. They misled me about my coverage when I got it and told me that I had good coverage on my houses when, in reality, I had no flood coverage. They never mentioned that floods were not covered. If my rental house had been destroyed in the storm like the one just down the road I would have lost hundreds of thousands of dollars and been financially ruined. Unacceptable. Once things calm down I'll be pursuing other insurance options."

"This office has always been a demonstration of professionalism and care. They started as my business insurance and were so great in every transaction and so helpful when I actually had a claim they earned the rest of my business. State Farm now handles my businesses, my home, and my auto policies. This is the best insurance office I've dealt with, highly recommend."

"These guys are great to work with!"

"Kyle Perry is an excellent agent. He is professional, helpful, a great speaking voice and communicates with the client with no wait time."

"I worked with Kyle Perry from this agency. I was moving between states and had to change both my homeowner insurance and auto. Kyle not only managed my insurance changes, he also provided me with great practical advice on everything I would need to move through the understaffed Department of Motor Vehicles. I can't recommend him enough."

"We had become complacent with our insurance being on auto draft, it was out of sight and out of mind. Luckily we stumbled into Kyle Perry and he was able to save us money and give us a LOCAL agent we can count on for our home and auto. I highly recommend!!!!"

"Working with Kyle was an wonderful experience, he was able to swap over my policy and car over to N.C. from Colorado in just a few minutes. Easy and painless process!"

"I had a problem connecting my FOB to my State farm app to up date requested communication..Kyle Perry with Rebecca Sandoval office was fantastic, he quickly offered to help, solved the problem and helped understand how to work it..standing outside in 100 degree heat patiently with this handicaped old guy with the technology..I have a long term relationship with Rebecca's agency always quickly getting the problem i had resolved.. Nick Mimken."

"What to say about Brian Ortega at Rebecca Sandoval's State Farm in Asheville. I was in a very unusual and stressful external situation in a move to a different country, and Brian went above and beyond to ensure I had everything that I needed to resolve the issue. Not only did he go out of his way to deliver on some very specific needs, he followed up numerous times to make sure I was ok, and to confirm I didn't need any further assistance. It was very clear in working with Brian that he cares deeply for his customers and their well-being. Thank you Brian and thank you Rebecca Sandoval's State Farm for having my back. I will be forever thankful."

"Completely unhelpful. State Farm did a second inspection, and would not show me the original inspection. All of this took 3 months. The local office did not care, just argued that it was not on them. Well who sold the policy? Who do I pay? Forget getting a valid claim paid, just be happy if they don't waste your time and obfuscate. Follow up - Of course once you leave a bad review, they reach out and feign concern and a willingness to help. Don't fall for this place. Nicities and fake smiles won't help you fix your property while Rebecca Sandoval and State Farm laugh all the way to the bank."

"I have been a client of the The Sandoval Agency for several years. The customer service, engagement, knowledge and professionalism from the entire Sandoval team is truly wonderful!! This is first class operation when it comes to the insurance industry!!"

"Brian is the man! So glad he was able to help me get my new vehicle insured so close to office closing time! Thanks Brian!"

"Debbie Shroyer is the best... a major asset to your team and State Farm. James Andrews"

"Muy contento con el servicio y ayuda de Brian Ortega. Muy amable y en especial muy paciente con el proceso. Siempre atento a no dejar un duda."

"Brian was extremely helpful and informative during my transition to State Farm. Although I was a bit skeptical, Brian assured me of better pricing and was always very persistent on helping solve an issue. All in all very happy with my decision."

"Can’t say enough good things about my experience as their customer. Had been a 10yr Geico customer and was dropped because I missed a bill after moving during Covid. Then they wanted to charge me double to reinstate me. Switched over to State Farm through this office and the level of personal care is unmatched. They stay on top of my policies and actively work to make sure I’m getting the best deal and not paying for more than I need. You won’t regret it."

"I had a pleasant experience."

"Had the pleasure, today, of speaking with Brian Ortega at the Sandoval State Farm Agency. They always take care of any issues I have in a prompt and courteous fashion. But I wanted to do a shout out to Brian. He was exceptionally courteous, professional and kind. He was a pleasure to speak with and besides the original issue I called about, he helped me improve my auto insurance coverage at a decreased cost. That was great! Wonderful agency and always a pleasure to speak with everyone in that office."